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Crisis communication

The role of scenario planning in crisis preparedness

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Photo: Death Valley exit SR190 view Panamint Butt flash flood 2013 by Tuxyso (CC BY-SA 3.0), via Openverse

Scenario planning involves working through specific, genuinely plausible crisis situations well in advance, carefully considering how the organisation would actually respond to each one, rather than relying solely on a general crisis plan that simply assumes every situation will unfold in a broadly similar and predictable way regardless of its particular details.

This kind of careful preparation surfaces genuine gaps that a generic plan alone would likely miss entirely, since different scenarios often require genuinely different spokespeople, different messaging priorities and different levels of urgency, details that only become truly clear once a specific situation is actually worked through in reasonable depth beforehand.

Teams that regularly rehearse different scenarios, even fairly briefly, tend to respond with noticeably more composure when a genuine crisis eventually arrives for real, since key decisions have already been carefully considered once before, reducing the number of entirely new judgement calls that need to be made under genuine real world pressure.

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